FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is the automotive diagnostic device used for?

Our automotive diagnostic device is designed to help users identify and analyze supported vehicle faults and access available diagnostic and service functions. Features and functions may vary depending on the vehicle make, model, year, and system. Please check the product information and compatibility requirements before purchase.

2. Is the diagnostic device compatible with all vehicles?

Vehicle compatibility may vary. Different vehicle manufacturers, models, model years, and electronic systems may support different diagnostic functions. We recommend checking the product specifications and compatibility information before placing your order.

3. How long does delivery take?

Our estimated delivery time is 3–7 business days after the order has been processed. Business days generally exclude weekends and public holidays. Delivery may occasionally be delayed due to carriers, customs procedures, weather conditions, or other circumstances outside our reasonable control.

4. Do you offer free shipping?

Yes. mysmbs.shop offers free standard shipping on eligible orders. If any additional delivery charge applies to your order, it will be clearly displayed during checkout before you complete your purchase.

5. Can I track my order?

Yes. When tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update after receiving your tracking details.

6. What is your return policy?

We offer a 30-day return policy for eligible products. Items should be returned in the same condition in which they were received, with the original accessories, components, and packaging where reasonably possible. Please contact us before returning any product. EU consumers may also have a statutory 14-day right of withdrawal for eligible distance purchases.

7. What should I do if my product arrives damaged, defective, or incorrect?

Please inspect your order promptly after delivery. If your product arrives damaged, defective, or you receive the wrong item, contact us at nguyenthivinh25051971@gmail.com as soon as possible. Please include your order number, a description of the issue, and photographs where appropriate so we can review the situation and provide a suitable solution.

8. How can I contact mysmbs.shop?

For questions about products, compatibility, orders, shipping, returns, or refunds, please contact us using the following details:

Store: mysmbs.shop
Company: Wood & Wood GmbH
Email: nguyenthivinh25051971@gmail.com
Address: Kapeller Straße 17, 76887 Bad Bergzabern, Germany

We will make reasonable efforts to respond to customer inquiries as promptly as possible.