AGB

TERMS OF SERVICE

Last Updated: August 13, 2026

OVERVIEW

Welcome to mysmbs.shop.

The terms “we”, “us”, and “our” refer to Wood & Wood GmbH, operating the online store mysmbs.shop.

Wood & Wood GmbH operates this website and online store, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before accessing our website or purchasing any products.

By visiting, accessing, interacting with, or purchasing from mysmbs.shop, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, you should not access or use the Services.

SECTION 1 – ELIGIBILITY, ACCESS AND ACCOUNT

By using our Services, you represent that you have reached the age of majority in your country or jurisdiction of residence or that you otherwise have the legal capacity required to enter into a binding agreement.

When accessing our website or purchasing products, you may be required to provide certain information, including your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not use our Services for unlawful or unauthorized purposes.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors, dimensions, appearance, packaging, or other visual characteristics may vary slightly from images displayed on your device due to screen settings, photography, manufacturing updates, or other factors.

Product descriptions, specifications, availability, and prices may be updated from time to time.

We reserve the right to discontinue products or limit the quantities available for purchase where reasonably necessary.

For technical products, including automotive diagnostic equipment, customers are responsible for reviewing the applicable product specifications, compatibility information, and operating instructions before use.

Products must be installed and operated according to their intended purpose and applicable instructions.

Nothing in this section limits any statutory rights available to consumers under applicable law.

SECTION 3 – ORDERS

When you submit an order through mysmbs.shop, you are making an offer to purchase the selected products.

After receiving your order, we may send an acknowledgment or confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Suspected fraud or unauthorized transactions;

  • Payment authorization problems;

  • Delivery restrictions; or

  • Other legitimate reasons.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Please carefully review your order details, including products, quantities, billing information, and delivery address, before completing your purchase.

Returns and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

SECTION 4 – PRICES, TAXES AND PAYMENT

Product prices are displayed on mysmbs.shop and may change from time to time.

The price applicable to your purchase will normally be the price displayed when you place your order, subject to correction of obvious pricing or technical errors.

Applicable taxes, shipping charges, and other costs, if any, will be displayed during checkout where required.

You agree to provide accurate and complete payment and billing information.

You represent that you are authorized to use the payment method submitted for your purchase.

Payments may be processed through third-party payment service providers. Your use of those payment services may also be subject to the relevant provider's terms and privacy practices.

SECTION 5 – SHIPPING AND DELIVERY

Orders are shipped to destinations supported by mysmbs.shop.

Estimated delivery times may be provided during checkout or in our Shipping Policy.

Delivery estimates are not guarantees. Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays, incorrect delivery information, and other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address.

Your statutory consumer rights regarding delivery and risk of loss remain unaffected.

For additional information regarding shipping, delivery, tracking, and related matters, please refer to our Shipping Policy.

SECTION 6 – RETURNS, REFUNDS AND WITHDRAWAL RIGHTS

Returns and refunds are handled according to our Return & Refund Policy.

mysmbs.shop offers an eligible 30-day return period, subject to the conditions specified in that policy.

Consumers in the European Union may also have a statutory 14-day right of withdrawal for eligible distance purchases in accordance with applicable consumer protection law.

Nothing in these Terms is intended to restrict or exclude mandatory consumer rights.

For return requests, please contact:

Email: nguyenthivinh25051971@gmail.com

SECTION 7 – PRODUCT USE AND SAFETY

Customers must use products responsibly and in accordance with the manufacturer's instructions, safety information, and intended purpose.

Automotive diagnostic devices and related technical equipment should only be used with compatible vehicles, systems, and components.

Customers should not perform procedures for which they do not have the necessary knowledge, qualifications, or equipment.

We are not responsible for damage resulting from misuse, unauthorized modification, improper installation, failure to follow product instructions, or use outside the product's intended purpose, except where liability cannot legally be excluded.

Nothing in this section excludes liability or statutory warranty rights that cannot be excluded under applicable law.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise indicated, the website and its contents, including text, graphics, images, logos, designs, layouts, and other materials, are owned by or licensed to Wood & Wood GmbH or their respective rights holders and are protected by applicable intellectual property laws.

You may use the website for personal and lawful purposes.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or otherwise use protected website content without appropriate authorization.

Third-party trademarks, product names, company names, and logos displayed on the website remain the property of their respective owners.

No use of third-party trademarks on our website implies ownership, affiliation, sponsorship, or endorsement unless expressly stated.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, integrations, or other functionality supplied by third parties.

Such third-party services may be subject to their own terms and privacy policies.

To the extent permitted by law, we are not responsible for third-party services that are outside our reasonable control.

You should review the applicable third-party terms before using those services.

SECTION 10 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We do not control third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices.

Accessing third-party websites is at your discretion.

Any transaction entered into directly with a third party is generally governed by that third party's applicable terms and policies.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

mysmbs.shop uses Shopify's e-commerce platform to provide certain technical functionality for our online store.

However, purchases made through mysmbs.shop are transactions between the customer and Wood & Wood GmbH, subject to applicable law and these Terms.

Shopify provides the underlying e-commerce technology but is not the seller of products offered by mysmbs.shop.

Certain information may be processed by Shopify as necessary to operate and provide the e-commerce platform.

SECTION 12 – PRIVACY

Personal information collected through our Services is processed in accordance with our Privacy Policy and applicable data protection laws.

Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers that assist us in operating the website, processing payments, fulfilling orders, preventing fraud, or providing other necessary services.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, stored, and shared.

SECTION 13 – CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, suggestions, photographs, or other content to us, you confirm that you have the necessary rights to provide such content.

You must not submit content that:

  • Violates another person's intellectual property rights;

  • Contains unlawful, defamatory, abusive, or misleading material;

  • Violates another person's privacy rights;

  • Contains malicious software or harmful code; or

  • Otherwise violates applicable law.

Where legally permitted, you grant us the rights reasonably necessary to display, reproduce, and use content you voluntarily submit in connection with our Services.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery times, or other information.

We reserve the right to correct errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and, where appropriate, contact you regarding available options.

SECTION 15 – PROHIBITED USES

You may not use our website or Services:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual property or privacy rights;

  • To transmit viruses, malware, or malicious code;

  • To collect personal information unlawfully;

  • To interfere with the security or proper operation of the website;

  • To impersonate another person or organization;

  • To submit false or misleading information; or

  • To engage in activities that may harm the website, our customers, or third parties.

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

SECTION 16 – AVAILABILITY OF SERVICES

We do not guarantee that every feature of the website will always be available without interruption.

We may temporarily suspend, modify, maintain, or update portions of the Services where reasonably necessary.

We will make reasonable efforts to maintain the availability and security of the Services but cannot guarantee uninterrupted or error-free operation.

SECTION 17 – WARRANTIES AND STATUTORY RIGHTS

Products are provided subject to applicable statutory consumer rights and warranty requirements.

Nothing in these Terms excludes, limits, or modifies rights or remedies that cannot legally be excluded or limited.

Any additional commercial warranty offered for a particular product will be described separately where applicable.

Customers should contact us if they believe that a product is defective or does not conform to the purchase agreement.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Wood & Wood GmbH will not be liable for indirect or consequential losses arising from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or limit mandatory liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, intentional misconduct, or other liability that cannot legally be excluded.

Mandatory consumer rights remain unaffected.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for losses reasonably resulting from your unlawful use of the Services, your violation of these Terms, or your infringement of third-party rights.

This provision does not impose obligations on consumers beyond those permitted by applicable law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable to the extent permitted by law.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with the policies referenced herein and other applicable terms displayed on mysmbs.shop, constitute the agreement governing your use of our Services.

Mandatory statutory rights remain unaffected.

SECTION 22 – GOVERNING LAW

These Terms and your use of mysmbs.shop are governed by the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection provisions that may apply in the country in which you reside.

If you are a consumer residing in the European Union, you may also benefit from mandatory protections provided by the laws of your country of residence.

Nothing in this section deprives consumers of rights or protections granted by applicable mandatory law.

SECTION 23 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other relevant circumstances.

The current version of these Terms will be published on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service, your order, or our Services may be directed to:

Trading Name / Store: mysmbs.shop
Company Name: Wood & Wood GmbH
Managing Director: Christoph Nathanael Wacker
Email: nguyenthivinh25051971@gmail.com
Business Address: Kapeller Straße 17, 76887 Bad Bergzabern, Germany
Company Registration Number: HRB 34178
Registry Court: Amtsgericht Landau in der Pfalz
Country: Germany

VAT Identification Number: Not provided

For customer service inquiries, please contact us by email at nguyenthivinh25051971@gmail.com.