RETURN & REFUND POLICY

Last Updated: August 21, 2026

Thank you for shopping at mysmbs.shop, operated by Wood & Wood GmbH. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, damaged or incorrect items, cancellations, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it;

• Be unused and undamaged;

• Include all original accessories, components, manuals, and other materials supplied with the product;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by a receipt or other proof of purchase.

Products that show signs of misuse, unauthorized modification, accidental damage, improper operation, or improper handling may not qualify for a voluntary return unless otherwise required by applicable law.

2. HOW TO REQUEST A RETURN

To request a return, please contact us before sending your product back:

Email: nguyenthivinh25051971@gmail.com

Please provide your order number, the product you wish to return, and the reason for your return.

Once your return request has been reviewed and accepted, we will provide you with instructions on how and where to send your package.

Return Method: By mail

Return Address:
Wood & Wood GmbH
Kapeller Straße 17
76887 Bad Bergzabern
Germany

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted or processed.

Where applicable, we will provide the necessary return instructions and information regarding return shipping.

3. RETURN SHIPPING COSTS

Returns Due to Customer Preference

For returns due to a change of mind, ordering the wrong product, no longer wanting the product, or other reasons not caused by an error on our part, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service when returning a product.

Defective, Damaged, or Incorrect Products

If the return is required because the product:

• Arrived defective;

• Arrived damaged;

• Is materially different from the product ordered;

• Is the wrong product; or

• Must be returned because of an error on our part,

Wood & Wood GmbH will cover the reasonable return shipping costs in accordance with applicable law.

Please contact us before returning such an item so that we can provide the appropriate return instructions.

4. NO RESTOCKING FEE

We do not charge a restocking fee for eligible returns accepted under this policy.

This applies to returns that meet the applicable conditions described in this Return & Refund Policy.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If your product arrives defective or damaged, or if you receive the wrong product, please contact us as soon as possible at:

nguyenthivinh25051971@gmail.com

Please provide:

• Your order number;

• A description of the problem; and

• Photographs or other relevant evidence where appropriate.

This information will help us evaluate the issue and determine an appropriate solution.

Depending on the circumstances and your applicable legal rights, we may provide a replacement, repair, refund, or another appropriate remedy.

6. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain products may not qualify for voluntary returns, including:

• Custom-made or personalized products;

• Special-order products where an applicable legal exception exists;

• Products materially altered or modified after delivery;

• Products damaged through misuse, improper operation, or unauthorized repair;

• Hazardous materials, flammable liquids, or gases where return is restricted for legal or safety reasons; and

• Gift cards, where applicable.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Nothing in this section limits statutory rights relating to defective, damaged, or non-conforming products.

7. SALE AND PROMOTIONAL ITEMS

Discounted or promotional pricing does not automatically remove statutory consumer rights.

Eligible sale or promotional products may be returned where required by applicable law or where they otherwise qualify under our return policy.

Any product specifically excluded from a voluntary return will be clearly identified where appropriate, without limiting mandatory consumer rights.

8. EXCHANGES

We do not operate a separate direct exchange service for change-of-mind returns.

If you would like a different product, please request a return for the original product. Once the return has been accepted, you may place a separate order for the product you want.

If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can determine the appropriate solution.

9. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and your purchase qualifies for the statutory right of withdrawal, you generally have the right to withdraw from an eligible distance-purchase contract within 14 days without providing a reason.

The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please communicate your decision to us before the applicable withdrawal period expires.

Email: nguyenthivinh25051971@gmail.com

Unless otherwise required by applicable law or the return results from an error for which we are responsible, the customer is responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided that the customer has been properly informed of this responsibility.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Your statutory 14-day right of withdrawal applies independently of our voluntary 30-day return policy and is not restricted by that policy.

10. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If the return is approved, the applicable refund will normally be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

nguyenthivinh25051971@gmail.com

11. ORIGINAL SHIPPING CHARGES

Our standard shipping service is offered free of charge on eligible orders.

Therefore, there is normally no standard outbound shipping charge to refund.

If you selected an optional delivery method that involved an additional charge, treatment of that additional delivery cost will be determined in accordance with applicable law.

12. REFUND METHOD

Approved refunds will normally be issued using the same payment method used for the original transaction, unless another method is expressly agreed upon or required by applicable law.

We do not charge an additional processing or restocking fee simply for issuing an approved refund.

13. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

nguyenthivinh25051971@gmail.com

We will make reasonable efforts to accommodate cancellation requests.

However, if the order has already been processed or dispatched, it may need to be handled as a return.

Any statutory cancellation or withdrawal rights available to consumers remain unaffected.

14. CONTACT INFORMATION

If you have questions regarding returns, refunds, damaged products, or this policy, please contact us:

Store: mysmbs.shop
Company Name: Wood & Wood GmbH
Managing Director: Christoph Nathanael Wacker
Email: nguyenthivinh25051971@gmail.com
Return Address: Kapeller Straße 17, 76887 Bad Bergzabern, Germany
Company Registration Number: HRB 34178
Registry Court: Amtsgericht Landau in der Pfalz
Country: Germany