SHIPPING POLICY

Last Updated: August 13, 2026

Thank you for shopping at mysmbs.shop, operated by Wood & Wood GmbH. This Shipping Policy explains our order processing, shipping charges, estimated delivery times, tracking, and other important information regarding the delivery of your order.

1. ORDER PROCESSING

After your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.

Orders are normally processed as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances outside our reasonable control.

Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.

2. FREE SHIPPING

We offer FREE SHIPPING on eligible orders placed through mysmbs.shop.

There is no standard shipping charge for eligible orders unless a different shipping option, surcharge, or special delivery condition is clearly displayed during checkout before you complete your purchase.

Any applicable additional charges will be disclosed before the order is confirmed.

3. ESTIMATED DELIVERY TIME

Our estimated delivery time is:

3–7 business days

Business days generally exclude Saturdays, Sundays, and public holidays.

The estimated delivery period begins after your order has been successfully processed and prepared for shipment.

Please note that delivery times are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer because of circumstances outside our reasonable control.

4. SHIPPING DESTINATIONS

We ship to destinations that are available for selection during checkout on mysmbs.shop.

Available delivery destinations may change depending on carrier availability, product restrictions, logistical conditions, or other operational requirements.

If we are unable to deliver your order to the address provided, we will contact you using the contact information associated with your order.

5. ORDER TRACKING

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

If your tracking information does not update for an extended period or you believe there is a problem with your shipment, please contact us at:

nguyenthivinh25051971@gmail.com

Please include your order number so that we can assist you more efficiently.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Recipient name;

• Street address and house number;

• Apartment or unit number, where applicable;

• Postal code;

• City;

• Country; and

• Contact information.

If you notice an error in your delivery address, please contact us as soon as possible at nguyenthivinh25051971@gmail.com.

We cannot guarantee that an address can be changed after an order has already been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

7. SHIPPING DELAYS

Although we aim to deliver orders within 3–7 business days, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Carrier or transportation delays;

• Severe weather conditions;

• Public holidays or peak shopping periods;

• Customs or border procedures;

• Local delivery disruptions;

• Incorrect or incomplete delivery information; or

• Other unforeseen logistical circumstances.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information where available.

Your statutory rights regarding delayed delivery remain unaffected.

8. DAMAGED PACKAGES

Please inspect your package and product promptly after delivery.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at:

nguyenthivinh25051971@gmail.com

Please provide your order number, a description of the issue, and photographs of the damaged product or packaging where appropriate.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

• Around the delivery location;

• With household members or neighbors;

• Any designated safe delivery location; and

• Information or notices provided by the carrier.

If you still cannot locate the package, please contact us at nguyenthivinh25051971@gmail.com.

We will review the available tracking information and, where appropriate, assist with an investigation with the shipping carrier.

Your statutory consumer rights regarding delivery remain unaffected.

10. CUSTOMS, DUTIES AND IMPORT CHARGES

For international shipments, customs duties, import taxes, fees, or other charges may apply depending on the destination country and applicable law.

Where such charges are not included in the price or collected during checkout, they may be charged by the relevant customs authority or carrier.

Any applicable charges and responsibilities will be handled in accordance with applicable law and the information presented during checkout.

11. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at nguyenthivinh25051971@gmail.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has been dispatched, we may not be able to modify or cancel the shipment.

This does not affect any statutory cancellation or withdrawal rights that may apply to your purchase.

12. RETURNS AND REFUNDS

Returns and refunds are handled separately under our Return & Refund Policy.

Eligible purchases are covered by our 30-day return policy, subject to the conditions stated in that policy.

Consumers in the European Union may also have a statutory 14-day right of withdrawal for eligible distance purchases.

Please review our Return & Refund Policy before returning a product and contact us before sending any return shipment.

13. CONTACT INFORMATION

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Store: mysmbs.shop
Company Name: Wood & Wood GmbH
Managing Director: Christoph Nathanael Wacker
Email: nguyenthivinh25051971@gmail.com
Business Address: Kapeller Straße 17, 76887 Bad Bergzabern, Germany
Company Registration Number: HRB 34178
Registry Court: Amtsgericht Landau in der Pfalz
Country: Germany

We will make reasonable efforts to respond to shipping-related inquiries as promptly as possible.